At betjie, we believe that gambling should always be a source of entertainment — never a source of stress, financial hardship, or harm. Our responsible gaming programme gives every Bangladesh player the tools, information, and support needed to stay in control.
betjie is one of Bangladesh's most popular online betting and casino platforms, and with that reach comes a genuine responsibility. We take that responsibility seriously. Our approach to responsible gaming is not limited to a page of text — it is built directly into the betjie platform through practical, accessible tools that any registered player can activate at any time.
Gambling is a legal form of entertainment for adults in many parts of the world, and millions of people enjoy it every week without any negative consequences. However, betjie acknowledges that for a small number of individuals, gambling can develop into a problematic pattern of behaviour. The goal of our responsible gaming programme is to help players recognise the early warning signs of problem gambling and to provide effective, immediate options to reduce or stop play when needed.
Every betjie player in Bangladesh has access to deposit limits, daily and weekly loss limits, session time reminders, cooling-off periods, and full self-exclusion. These tools are free to use, easy to activate through your account settings, and — in the case of self-exclusion — take effect immediately. betjie's support team is available to assist any player who is finding it difficult to manage their gambling activity, and all such enquiries are handled with complete confidentiality.
Gambling should never be used as a way to earn money, recover losses, or escape personal problems. If you find yourself gambling for reasons beyond entertainment, betjie urges you to use our self-exclusion tools or contact support without delay.
Every betjie account comes with a full suite of responsible gaming controls. Use any or all of them — it is your choice, and they are always available.
Set a maximum amount you are permitted to deposit into your betjie account per day, per week, or per month. Once a limit is in place, no deposit above that threshold will be accepted until the limit period resets or you request a reviewed increase — which is subject to a mandatory 7-day cooling period before taking effect.
Define the maximum net loss you are willing to sustain in a given time period. betjie's platform will automatically prevent further play once your loss limit is reached within that period. Loss limits can be set at the daily, weekly, or monthly level and can be decreased at any time with immediate effect.
Configure betjie to display a notification after a set period of continuous play — for example, after 30 minutes, 1 hour, or 2 hours. These reminders prompt you to take a break and reassess whether you wish to continue. They are a simple but powerful way to stay mindful of how long each gaming session lasts.
If you feel you need a short break from gambling, a cooling-off period allows you to temporarily suspend your betjie account for a defined duration — from 24 hours up to 6 weeks. During a cooling-off period, you cannot log in, deposit, or place bets. The period cannot be shortened once activated.
For players who need a longer or permanent break, self-exclusion closes your betjie account for a minimum period of 6 months, with options extending to 1 year, 5 years, or permanently. A self-excluded account cannot be reopened for the duration of the exclusion, and betjie will make every effort to prevent any new account being opened by the same individual.
betjie's player support team is trained to handle responsible gaming enquiries with sensitivity and confidentiality. If you are concerned about your gambling or that of someone close to you, reach out to us at [email protected]. We respond to all responsible gaming matters as a priority.
Activating betjie's responsible gaming features takes less than two minutes. Here is how to use each tool from within your account.
Visit the betjie Login page and sign in with your registered mobile number and password. All responsible gaming tools are accessible from your account dashboard after logging in.
Once logged in, go to your account settings panel. Under the "Responsible Gaming" tab, you will find all available player-protection tools grouped by category — limits, time controls, and exclusion options.
Choose the tool you wish to activate. Enter your preferred limit values, time durations, or exclusion period. betjie displays a confirmation summary before any restriction is applied so you can review your selection.
Confirm your selection. Restrictions take effect immediately. Decreasing limits or activating exclusions always applies without delay. Requests to increase limits are subject to a mandatory 7-day review period before becoming active.
If you are unable to access your account settings or require urgent assistance activating a self-exclusion, contact betjie support directly at [email protected]. Our team will apply the restriction on your behalf immediately upon receiving your request.
Problem gambling can develop gradually. Recognising the early signs is the most important step towards regaining control. The following patterns may indicate that gambling is becoming a problem.
If you recognise two or more of the above signs in your own gambling behaviour, betjie strongly encourages you to take immediate action. Use the self-exclusion tool in your account settings, or contact betjie support at [email protected]. You do not need to wait until the problem becomes severe — early action is always the most effective action.
betjie encourages any player who feels that gambling has become a problem to seek support. Speaking to someone is always the right first step.
Acknowledging that gambling has become a problem can be difficult, but it is an act of courage — not weakness. betjie's responsible gaming team is trained to help players access the tools and resources they need, and all conversations are treated with complete confidentiality. No judgement, no pressure, and no unnecessary delay.
For players based in Bangladesh, betjie recommends speaking with a trusted family member or close friend as a first step if you feel comfortable doing so. Social support plays a meaningful role in recovery from problem gambling. If you prefer to speak with a professional, betjie recommends reaching out to mental health professionals or counsellors in Dhaka, Chittagong, Sylhet, or other major cities who specialise in behavioural health and addiction.
If you are in distress or feel that your gambling is out of control, please contact betjie support immediately. We treat all responsible gaming requests as an absolute priority and will apply account restrictions without delay.
Write to us at any time — our team monitors responsible gaming enquiries around the clock, 7 days a week, including during Eid, Durga Puja, and public holidays in Bangladesh.
Please use the subject line "Responsible Gaming Request" so our team can prioritise your message. Include your registered mobile number or username so we can locate your account immediately.
If you are concerned about the gambling behaviour of a family member or close friend, betjie can help. Third-party responsible gaming requests are accepted — contact us at [email protected] with the registered account details of the individual you are concerned about. We will investigate and apply appropriate protections while maintaining user privacy standards.
betjie wants every player to enjoy the platform safely. Log in to configure your deposit limits and session controls before exploring our cricket betting, live casino, and slots.