betjie is committed to protecting the personal data of every player who uses our platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you hold over your own data.
This Privacy Policy describes how betjie ("betjie", "we", "our", or "us") collects, processes, stores, and protects the personal data of individuals ("you", "your", or "the player") who visit or use the betjie platform at betjie.net, including its sports betting, live casino, slots, and all other services offered under the betjie brand.
betjie operates as an online betting and casino platform serving players in Bangladesh. By creating a betjie account or using any part of the betjie platform, you acknowledge that you have read, understood, and agreed to the data practices described in this Privacy Policy. This Policy forms part of betjie's broader legal framework and should be read in conjunction with the betjie Terms & Conditions.
betjie treats the protection of your personal data with the same seriousness as it treats platform security. We collect only the data we need, we use it only for the purposes described in this Policy, and we do not sell it to marketers or unrelated third parties under any circumstances.
Data Controller: betjie acts as the data controller in respect of all personal data collected through the betjie platform. All data-related enquiries and requests should be directed to [email protected]
betjie collects personal data across several categories, depending on how you interact with the platform. The categories of data we may hold about you are described in the table below.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID number, passport number | Account registration, KYC verification, age verification |
| Contact Data | Mobile phone number, email address, city of residence (e.g., Dhaka, Chittagong, Sylhet) | Account communication, support, transaction alerts |
| Financial Data | bKash/Nagad/Rocket mobile wallet numbers, bank account references, transaction history | Processing deposits and withdrawals in BDT, fraud prevention |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Platform security, fraud detection, performance optimisation |
| Usage Data | Pages visited, games played, bets placed, session duration, feature interactions | Responsible gaming monitoring, product improvement, personalisation |
| Communications Data | Support chat transcripts, email correspondence, dispute records | Customer service, complaint handling, compliance records |
| Verification Documents | Scanned copies of NID, passport, bank statements, payment method screenshots | KYC compliance, withdrawal processing, fraud prevention |
betjie does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless you voluntarily disclose such information in the course of a responsible gaming self-assessment or support interaction, in which case it is handled with the highest degree of confidentiality.
betjie collects personal data through several channels, both directly from you and automatically through your use of the platform:
betjie uses the personal data it collects strictly for the purposes set out in this Policy. We do not use your data in ways that you would not reasonably expect. The primary purposes for which betjie processes your personal data include:
Marketing Opt-Out: If you no longer wish to receive promotional messages from betjie, you may opt out at any time by contacting betjie support at [email protected] or by updating your communication preferences within your account settings. Opting out of marketing communications does not affect transactional or compliance-related messages.
betjie processes your personal data on one or more of the following legal grounds, depending on the specific processing activity involved:
betjie does not sell, rent, or trade your personal data to any third party. However, betjie may share your data with a limited set of trusted parties for the purposes described in this Policy:
In all cases where betjie shares your data with a third-party processor, betjie requires that those parties process the data only for the specified purpose and maintain appropriate security measures commensurate with the sensitivity of the data.
betjie retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Legal and AML compliance obligations |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping requirements |
| KYC Verification Documents | 5 years post-account closure | Regulatory compliance and fraud prevention |
| Customer Support Records | 3 years from last interaction | Dispute resolution and quality assurance |
| Technical & Usage Logs | 13 months on a rolling basis | Security monitoring and performance analysis |
| Marketing Preferences | Until opt-out + 1 year | Evidence of consent and preference management |
When personal data is no longer required, betjie securely deletes or anonymises it in accordance with industry-standard data disposal practices. Anonymised and aggregated data — which cannot be used to identify you — may be retained indefinitely for statistical and analytical purposes.
betjie applies a layered security approach to protecting the personal data it holds. The measures betjie employs include, but are not limited to:
Your Role in Security: betjie's security measures protect data in transit and at rest, but the security of your betjie account also depends on you keeping your login credentials confidential. Do not share your password with anyone, and do not access your betjie account from shared or public devices without logging out afterwards.
betjie uses cookies — small text files stored on your device — and similar technologies such as local storage and session tokens to operate and improve the betjie platform. The categories of cookies betjie uses are as follows:
Most web browsers allow you to control cookie settings through the browser's preferences or settings menu. You may choose to disable non-essential cookies; however, doing so may affect certain features of the betjie platform. Strictly necessary cookies cannot be turned off without impacting core platform functionality.
betjie respects your rights in relation to your personal data. You may exercise any of the following rights by submitting a written request to [email protected]. betjie will respond to all valid requests within a reasonable timeframe, and no later than 30 days from receipt.
Please note that certain rights are subject to limitations. For example, betjie may be unable to delete personal data that it is required to retain under AML or KYC regulations, even upon request. In such cases, betjie will explain the reason for any limitation when responding to your request.
The betjie platform is strictly intended for adults aged 18 years and above. betjie does not knowingly collect or process personal data from individuals under the age of 18. If betjie becomes aware — through KYC verification, a report, or any other means — that personal data belonging to a minor has been collected, betjie will immediately suspend the associated account and delete the relevant data as promptly as is consistent with its legal obligations.
Parents and guardians who believe a minor may have accessed or registered on the betjie platform are urged to contact betjie support immediately at [email protected]. betjie takes all reports of underage access seriously and will act on them without delay.
Account holders are responsible for ensuring that no minor has access to their betjie account credentials. betjie recommends using strong, unique passwords and enabling any available device-level parental controls to prevent accidental or unauthorised access by children.
The betjie platform integrates with third-party services — including game providers, payment processors, and analytics tools — to deliver its full range of features. When you interact with a third-party service embedded within the betjie platform, that service may independently collect technical data such as your IP address or device identifiers in order to function correctly.
betjie has no control over the data-collection practices of third-party game providers or payment services operating their own systems. betjie encourages you to review the privacy policies of any third-party services you interact with. However, betjie's data-sharing arrangements with all third-party processors are governed by contractual obligations that require those parties to protect your data and use it only for the agreed purpose.
The betjie website does not contain hyperlinks to external third-party websites. Where betjie references payment provider names — such as bKash, Nagad, Rocket, Visa, or Mastercard — this is for informational purposes only. betjie is not responsible for the privacy practices of those organisations beyond the scope of data shared with them as part of betjie's own processing activities.
betjie reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, betjie will notify registered players via the contact details held on their account — which may include an in-platform notification or an SMS to the registered mobile number — prior to the revised Policy taking effect.
The "Last Updated" date displayed at the top of this page reflects the most recent revision. We encourage you to review this Policy periodically. Continued use of the betjie platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised terms, you must cease using betjie and contact support to request account closure.
If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or would like to raise a data-related complaint, please contact betjie's support team. All data-related correspondence should be directed to:
Email: [email protected]
Please include your registered account username, a clear description of your request or complaint, and any relevant supporting information. betjie will acknowledge receipt of your request promptly and aims to resolve all data-related enquiries within 30 days.
If you are not satisfied with betjie's response to a data complaint, you may have the right to escalate the matter to an appropriate data protection supervisory authority in accordance with the laws applicable in your jurisdiction.
Every data exchange between your device and betjie's servers is protected by 256-bit SSL/TLS encryption — the same standard used by major international banks. Your credentials and payment details are never transmitted in plain text.
betjie does not sell, rent, or trade your personal data to advertising networks, data brokers, or any other organisation. Your information is used exclusively to deliver and improve the betjie service.
betjie operates on a data minimisation principle — we collect only what is genuinely needed to run your account, process your transactions, and meet our legal obligations. Nothing more.
Personal data is accessible only to betjie staff whose role requires it. Internal access is governed by role-based permissions, and all access events to sensitive data are logged for audit purposes.
betjie supports your right to access, correct, restrict, or request deletion of your personal data. Submit a request to [email protected] and our team will respond within 30 days.
betjie keeps your data only as long as legally required or operationally necessary. When the retention period expires, data is securely deleted or anonymised — not quietly archived indefinitely.
betjie takes your privacy seriously so you can focus on what matters — great cricket betting, live casino action, and premium slots. Explore everything betjie has to offer.